Terms and Conditions

Leio Health Terms & Conditions

Last updated: 03 July 2026

These Terms & Conditions explain the rules that apply when you use www.leio.health, buy products from us, or access our digital services.

Please read them carefully before placing an order.

1. Who we are

Leio Health operates www.leio.health.

Business name: Leio Health Limited
Company number: 17036925
Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU
Email: hello@leio.health

In these terms, “Leio Health”, “we”, “us” or “our” means the business operating this website.

“You” means the customer or website user.

2. What we do

Leio Health provides curated health and wellbeing products, educational content and digital tools designed to support people navigating fibroids and related symptoms.

Our products and services may include:

  • food supplements, vitamins and minerals;

  • period products;

  • pain relief and wellbeing products;

  • wellness devices;

  • educational content;

  • digital symptom tracking tools;

  • memberships and subscriptions;

  • community features;

  • diagnostic test ordering;

  • healthcare-related services.

Some products and services may be provided by third-party suppliers or partners.

3. Important health notice

The information on our website is for general education and wellbeing support only.

It is not medical advice. It is not a diagnosis. It is not a substitute for speaking to a GP, pharmacist, specialist, registered dietitian or other qualified healthcare professional.

Always seek medical advice if you:

  • have heavy or prolonged bleeding;

  • have severe pain;

  • feel faint, breathless or unusually tired;

  • may be pregnant;

  • are taking medication;

  • have an existing medical condition;

  • are unsure whether a product is suitable for you.

If you think you may need urgent medical help, call NHS 111, contact your GP, or call 999 in an emergency.

4. Supplements notice

Food supplements are regulated as foods, not medicines.

Supplements sold through Leio Health are not intended to diagnose, treat, cure or prevent any disease or medical condition.

You should always read the label, ingredients, allergens, dosage instructions and warnings before use.

Do not exceed the recommended dose.

If you are pregnant, breastfeeding, taking medication or have a diagnosed medical condition, speak to a healthcare professional before taking supplements.

5. Product information

We try to make sure product descriptions, prices, ingredients, images and availability are accurate.

However, product packaging and ingredients may change. You should always check the product label before using any product.

Images are for illustration only. Packaging may vary.

We may update or remove products at any time.

6. Eligibility to buy

By placing an order, you confirm that:

  • you are at least 18 years old;

  • you are buying as a consumer, not for resale;

  • the information you provide is accurate;

  • you are authorised to use the payment method provided.

7. Orders

When you place an order, you will receive an order confirmation email.

This confirms we have received your order. It does not necessarily mean we have accepted it.

A contract is formed when we send you confirmation that your order has been accepted or dispatched.

We may refuse or cancel an order where:

  • a product is out of stock;

  • there is an error in the price or description;

  • payment is not authorised;

  • we suspect fraud or misuse;

  • we cannot deliver to your address;

  • we are legally unable to sell the product to you.

If we cancel your order after payment, we will refund you.

8. Pricing and VAT

Prices are shown in pounds sterling.

Prices may include or exclude VAT depending on the product type and applicable VAT rules. 

Delivery charges, if applicable, will be shown before checkout.

We may change prices at any time, but changes will not affect orders already accepted.

9. Payment

Payment is taken through our payment providers, which may include Shopify Payments, Shop Pay, Stripe or other approved providers.

We do not store your full card details.

You must ensure you are authorised to use the payment method provided.

10. Delivery

Delivery options, costs and estimated timings will be shown at checkout.

Delivery times are estimates only. We are not responsible for delays caused by events outside our reasonable control.

Risk in the goods passes to you when the goods are delivered to you or someone you nominate.

Ownership of the goods passes to you once we have received full payment.

11. Consumer cancellation rights

If you buy goods online from us, you usually have 14 days from the day after you receive your order to tell us you want to cancel.

You then usually have a further 14 days to return the goods.

Some products cannot be cancelled or returned once opened, unsealed or used for hygiene, health protection or safety reasons.

These include opened supplements, opened menstrual products, used underwear, opened diagnostic tests and certain digital products once accessed.

Please see our Returns Policy for full details.

12. Faulty, damaged or incorrect products

If your product is faulty, damaged, not as described or incorrect, please contact us at hello@leio.health.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

13. Returns and refunds

Our Returns Policy forms part of these Terms & Conditions.

You can find it at: https://www.leio.health/pages/returns-policy

14. Digital services, apps and memberships

Leio Health may offer digital services, including symptom tracking, educational content, memberships, subscriptions or app-based services.

Specific terms may apply to these services.

Where you request immediate access to digital content, we may ask you to confirm that you understand your cancellation rights may end once access starts.

Digital services are provided for information, education and self-management support only. They are not a medical device unless clearly stated and legally classified as such.

15. Subscriptions

If we offer subscriptions, the subscription details, billing frequency, renewal terms and cancellation process will be shown before purchase.

You are responsible for cancelling before the next billing date if you do not want the subscription to renew.

We will not make cancellation unnecessarily difficult.

16. Diagnostic tests and healthcare services

Leio Health may in future offer access to diagnostic tests, blood tests or healthcare services through third-party providers.

Additional terms will apply before these services launch.

Where third-party clinical providers are involved, they may be responsible for sample collection, testing, clinical interpretation, results and follow-up advice.

17. Community features

If we offer community features, you agree not to post content that is:

  • unlawful;

  • abusive, threatening or discriminatory;

  • misleading;

  • medically unsafe;

  • promotional spam;

  • confidential or invasive of another person’s privacy;

  • harmful to other users.

We may remove content or suspend access where we reasonably believe these rules have been breached.

Community content is not medical advice.

18. Reviews and user content

If you submit a review, comment, testimonial or other content, you confirm that it is honest, lawful and based on your own experience.

You grant us permission to use, reproduce and display that content for website, marketing and customer information purposes.

We may moderate or remove content where it is unlawful, misleading, offensive, medically unsafe or breaches these terms.

19. Promotions, discount codes and gift cards

Promotions, discount codes and gift cards may be subject to additional terms.

Unless stated otherwise:

  • discount codes cannot be exchanged for cash;

  • only one discount code may be used per order;

  • codes may be withdrawn or amended at any time;

  • gift cards are non-refundable except where required by law.

20. Acceptable website use

You must not:

  • misuse the website;

  • introduce viruses or malicious code;

  • attempt to gain unauthorised access;

  • scrape, copy or reproduce the website unfairly;

  • use the website for unlawful purposes;

  • interfere with website security or operation.

21. Intellectual property

All website content, branding, text, graphics, design, logos, images and digital materials belong to Leio Health or our licensors.

You may use the website for personal, non-commercial use only.

You must not copy, reproduce, sell, modify or exploit our content without permission.

22. Third-party links

Our website may contain links to third-party websites, products or services.

We are not responsible for third-party websites, content, availability, privacy practices or terms.

23. Website availability

We aim to keep the website available, but we do not guarantee uninterrupted access.

We may update, suspend or withdraw parts of the website at any time.

24. Liability

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

Subject to this, we are not responsible for:

  • losses that were not foreseeable;

  • business losses;

  • loss of profit, revenue or opportunity;

  • misuse of products;

  • failure to follow product instructions;

  • reliance on educational content as a substitute for medical advice.

25. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including postal disruption, supply chain issues, courier delays, natural disasters, cyber incidents, or changes in law.

26. Privacy

Your privacy matters to us.

Our Privacy Policy explains how we collect, use and protect your personal information.

You can find it at: https://www.leio.health/pages/privacy-policy

27. Complaints

If you have a complaint, please contact us first so we can try to resolve it:

hello@leio.health

Please include your order number, details of the issue and what outcome you are looking for.

28. Changes to these terms

We may update these Terms & Conditions from time to time.

The version that applies to your order is the version in force when your order is accepted.

29. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.